We have exciting news for 2019! Starting next week, we will be open from noon to 7 pm on Mondays and Wednesdays! After quickly growing over the last 4 years, we have been searching for the best ways to improve our availability and better serve you — our awesome clients! Our initiatives for 2019 are Partnership, Improving Communication, Grooming Expansion and Hospice. Read below to find out more!
We have been searching for the perfect surgeon to add to our team for the last 2 years. Last year, we found out that our friends at Community Pet Healthcare in Anson had been doing the same search! We have worked closely as friends and colleagues with CPH since we opened in 2014. Dr. Cantrell was a year ahead of Dr. Hedges at Purdue; he opened CPH 9 months before Dr. Hedges opened Pleasant Paws. Dr. Cantrell has a similar vision as Dr. Hedges -- a clinic where pets and clients can feel at ease and like a part of the family. Fear Free Veterinary Visits are a central part of that goal for both doctors. Over the last 5 years, Drs. Cantrell and Hedges have met often to discuss business and potential future partnerships. We are excited for new opportunities to work together in 2019!
After looking at the needs of both clinics, we decided to think outside of the box and pool our resources to attract the right surgeon. By combining our surgery caseloads together at one location, we could offer better service to our clients with little to no wait time to schedule surgeries and dental procedures. Dr. Cantrell has a therapy laser to aid in post op pain management and healing and he owns Indy Pet Core in Whitestown, a physical therapy facility that can help animals recover after bone or joint surgery. He also has a telemedicine app for clients so that they can send photos or videos and messages directly into the clinic, even after hours. By moving surgery to his location, we can improve our quality of care and keep the same personal touch that is so important for our patients and clients.
And now the search for the perfect fit is over -- I'm excited to introduce Dr. Jen Quammen! Dr. Q first came to us as a relief doctor (a doctor that fills in when other doctors are out of the office). She began with regular relief work at CPH and helped at Pleasant Paws in September. The staff at both clinics loved Dr. Q and somehow Drs. Cantrell and Hedges convinced her to relocate northward from Kentucky. She is already Fear Free Certified and has brought even more good ideas along with her (like the tasty meat baby food treats some of you may have seen in our rooms). Dr. Q has a passion for surgery and lifelong learning -- she was a Registered Veterinary Technician before becoming a Doctor and has a Masters Degree in Public Health! She loves surgery and is very skilled in a wide range of procedures. From routine spays and neuters to major abdominal surgery, she can do it all!
We are also excited to strengthen our partnership with CPH through sharing emergencies and work ins as able. With lengthening our evening hours and increasing availability of house calls, we will not be open on Monday or Wednesday mornings or Friday afternoons. (Grooming drop offs and picks ups will stay the same -- no changes there!) However, Community Pet Healthcare opens at 8 am on Mondays and Wednesdays, and until 6 pm on Fridays. They will be able to access records when needed to make sure they can take the best care of our clients. Vice versa, we are open Tuesday and Thursday mornings when they open later, so we are happy to take care of their clients that may need to be seen right away.
Many of you have noticed problems with the reminder system and emails over the last year. Unfortunately, our current practice management system changed their tech support about two years ago, and the system performance has steadily diminished as a result. Thankfully, we've found a great new system that will allow us to do even more! We just started the conversion process, which can take 2-3 months. We will keep both systems for many months to make sure everything completely transferred. We appreciate your patience while we transition over to the new system, but it will definitely be worth it in the end!
Moving surgery to CPH means that we can change the way we use our surgical and dental space. Our surgery room is located next to grooming, so we are going to take down the wall in between and double the space for Melissa! This means we will have room to add another fantastic groomer! We are very choosy, and will be very meticulous in our interviewing process. In the mean time, Tiffany is going to move up from bathing to become a Groomer's Apprentice to Melissa! This program typically takes about a year to complete, but she will be able to increase the number of pets we can groom on a weekly basis as soon as construction is complete! We will also be converting our dental space / treatment room into a triage exam room. This will allow us to see more appointments and better accommodate those unexpected illnesses that sometimes affect our pets.
As many of you know, Erin passed her specialty board exam for Palliative and Hospice Care last October, so she is now a Certified Hospice and Palliative Care Technologist (Veterinary Nurse). This is a huge accomplishment, and we are so proud of her hard work. With transferring surgery to CPH, Erin and Dr. Hedges will be available for more house calls to expand our hospice services. Right now, we are available Mondays, Wednesday mornings, and Friday afternoons, with limited availability in the late evenings on Tuesdays and Thursdays. We also have a new brand for our hospice program -- Paws for Peace Pet Hospice of Indiana!